What "offline" means
When your dashboard shows your server as "offline," it means one of three things: the server is unreachable over the network, your agent's process has crashed, or there is a temporary network interruption between the monitoring system and your VPS. In most cases, the cause is temporary and straightforward to resolve.
Note
A brief "offline" status during a reboot or configuration change is normal. The server typically comes back online within 1-2 minutes. While your agent moves to a newer version, the dashboard shows a calm Upgrading state for about half an hour, and nothing is red.
What to do
Wait 2-3 minutes
Brief outages often resolve automatically. Reboots and configuration changes can cause the server to appear offline for a short period. Refresh your dashboard after waiting.
Check server status in your dashboard
Look at the server status indicator on your Overview page. If it has already returned to green, the issue resolved itself. Check the Event Viewer for any logged events that explain the brief outage.
Try the Reboot button
At the top of your server page, click Reboot. This restarts your VPS and, with it, your agent. A stopped server shows a Start button in the same place.
Check the Event Viewer and the Troubleshooting card
If the reboot does not help, check the Event Viewer for error events that occurred before the outage. Common patterns include memory exhaustion (out of memory errors), a full disk, or a failed configuration change. On your server page, the Troubleshooting card can test the connection and DNS for you.
Open a support ticket
Click Stuck? Get help on your server page. Include the time the outage started and any changes you made recently.
Running
Provisioning / Rebooting
Offline
Warning
If your server has been offline for more than 15 minutes and a reboot does not help, open a support ticket. This may indicate an issue that requires intervention from our infrastructure team.
Automatic recovery
OneClickClaw checks your server's health automatically. On an OpenClaw server, if the agent stops answering, our automation tries to bring it back step by step: it restarts the web server, then your agent's service, and if needed it reboots the server. In many cases, your agent is back online before you notice anything.
Tip
If automatic recovery does not work, our team is alerted and looks into it. Automatic repairs do not send you an email or open a ticket, so if your agent is still down, open a support ticket yourself and we will follow up there.
Related articles: Server Status Indicators, Agent Not Responding