How we enforce the rules
What happens depends on the rule that was broken. Crypto mining has a rule of its own, and it is the strictest one.
- Crypto mining: zero tolerance. When the automatic check finds a mining program on a server, the account is suspended at once, with no warning first. On a free trial or another unpaid account, every server is deleted and any subscription is cancelled. On a paying account, we try to take a snapshot, then the servers are stopped while our team reviews the case. Mining is never allowed, and there is no exception to ask for.
- Every other rule follows the enforcement steps of our Acceptable Use Policy: an email warning for a first minor violation, then temporary resource limits, suspension, or termination for serious or repeated ones. For severe violations (illegal activity, CSAM, security attacks) we may suspend or terminate an account at once.
A suspended account sees a page saying so the next time it opens the dashboard.
What triggers action
The most common triggers are:
- A crypto mining program on the server (this leads straight to suspension).
- Outbound port scanning or connection floods.
- Connections to known malicious IP addresses.
- Patterns consistent with botnet activity.
- Hosting content that violates the Acceptable Use Policy.
- An external complaint, DMCA notice, or law enforcement request.
What to do if you get a notice
A suspension for crypto mining comes with no email: you learn of it from the page your dashboard shows. In that case, go straight to the appeal below. For a warning about any other rule:
Read the notice carefully
Check your server
Reply to us
How to appeal
If you believe we made a mistake, email info@oneclickclaw.io with the subject line "AUP Appeal". Include any evidence, logs, or context that supports your case, and keep the tone factual. We review appeals within 5 business days.
After the appeal
We answer in writing and explain the decision. If we find we were wrong, the suspension is lifted. A paying account held after a mining finding is either released, with its servers started again, or closed.