OneClickClaw offers two AI chat assistants to help you get answers fast: a Sales assistant for questions before you buy and a Support assistant for customers. Both are AI and say so. They are available 24/7 and can answer most questions right away. When you want a person, you can reach our team through Human Support live chat or a support ticket (see below).
Sales chatbot
The sales chatbot appears as a floating chat bubble on the pages of the OneClickClaw website. You do not need an account to use it. It can help you with:
- Pricing and plan comparisons
- Feature explanations (channels, AI providers, version upgrades)
- The two agents we host: OpenClaw and Hermes Agent
- How BYOK (Bring Your Own Key) and AI subscription sign-ins work
- Which AI models and providers are supported
- How OneClickClaw compares to self-hosting
- Getting started, the free trial and signing up
Chat Header
Message Thread
Input Bar
The sales chatbot supports all 24 official EU languages, so you can ask questions in your preferred language and receive answers in the same language.
Support chatbot
The support chatbot is available to every signed-in account: 25 AI credits per month on a paid plan and 5 on the free trial. To open it, go to the Support page and click AI Assistant. It can help with:
- Server status and health troubleshooting
- Setting up OpenClaw or Hermes Agent (AI sign-in, channels)
- Billing and subscription questions
- Channel setup step-by-step (Telegram, WhatsApp, Discord, Slack)
- API key configuration and rotation
- Payment failure recovery
Note
A paid account gets 25 AI chat credits per month and a free trial account gets 5. When credits run out, the chatbot switches to our knowledge base. Credits reset on the 1st of each month. You can also get help through support tickets and live chat with a person.
The support chatbot sees a short summary of your account so its answers fit your situation. It cannot look into your server, your logs or your payments, so for those it tells you where to check or suggests a ticket. It also supports file attachments (images, PDFs, text files up to 5 MB) so you can share screenshots or logs directly in the chat.
Talking to a person
On the Support page, next to AI Assistant, the Human Support button opens a live chat with a person from our team. The button shows whether someone is online and how many people are ahead of you in the queue. When nobody is online, you can leave a message and a person replies to it. Outside support hours the button also shows the hours.
You can also open a support ticket at any time.
Sales vs. Support comparison
| Feature | Sales Chatbot | Support Chatbot |
|---|---|---|
| Access | Public (no account needed) | Every signed-in account (25 credits/mo, 5 on the free trial) |
| Location | Chat bubble on the website | AI Assistant button on the Support page |
| Message limit | 15 AI answers per conversation, then answers from our FAQ; the conversation closes at 25 messages | 50 messages per conversation |
| File attachments | No | Yes (up to 5 MB) |
| Account context | No | A short summary of your account |
| Languages | 24 EU languages | 24 EU languages |
| Escalation | Directs to signup or docs | Suggests a support ticket |
Getting the best answers
- Be specific: "How do I connect my Telegram bot?" gets a better answer than "help with channels."
- One question at a time: The chatbot handles focused questions better than multi-part requests.
- Use your language: Both chatbots understand and respond in all 24 EU languages.
- Ask a person when needed: If the chatbot cannot fully resolve your issue, use Human Support or open a support ticket.
Providing feedback
Each chatbot message has thumbs-up and thumbs-down buttons. Your feedback helps us improve the quality of responses over time. If a response was not helpful, click the thumbs-down button and the chatbot will try a different approach.
Tip
Your sales chat is kept in the browser where you started it, so you can close the widget and come back to the same conversation later in that browser. Starting a new conversation clears the history.