The Billing page shows your servers, their subscriptions and the way into Stripe for payments and invoices.
Billing Summary
Active Servers
Manage Subscriptions
Server History
Your servers on the Billing page
Under Active Servers, each server has a card with its mascot, name, plan (Starter, Hobbyist or Pro) and IP address. A running server shows "Online"; during a plan upgrade it shows "Upgrading...". Open the Server Specifications dropdown to see the vCPU, RAM, disk and bandwidth of the plan.
On a free trial (7 days, no credit card), to keep the server click Keep my server in the trial banner on the overview and pay for Starter before the trial ends: you keep the same server.
Next billing date
Each server card shows when its subscription renews, or when it expires if you cancelled it. The full payment history is in the Stripe portal.
Managing your subscription
- Upgrade: On the server page, click Need more power? Upgrade your server. The upgrade takes effect immediately and your server is resized in place, with your agent, channels and data kept. You pay only the prorated difference, through Stripe. See Upgrading Your Plan.
- Moving to a smaller plan: this is not available from the dashboard.
- Cancel: click Cancel Subscription on the server's card. See Cancellation below and the Cancellation & Refunds article.
Invoices
Your invoices live in Stripe, our payment processor. Under Manage Subscriptions, click Open Portal to see and download them. For the plans and prices, see Plans & Pricing.
Payment method management
We take card payments through Stripe. To change your card, click Open Portal on the Billing page.
Warning
If a payment fails, a "Payment Failed" banner appears with an Update Payment Method button, and your bell tells you too. Update your card soon: the server page warns that a server with an unpaid subscription may be archived in about 14 days.
Cancellation
To cancel, click Cancel Subscription on the server's card on the Billing page. The "Cancel Server" window asks you for a reason; then click Cancel Server (or Keep Server to change your mind). The card then shows "Cancels on" and the date. Cancelled servers are listed under Server History. Here is what happens:
- Your server stays active until the end of your current billing period. If you cancel on day 10 of a monthly cycle, your agent continues running until day 30. You have already paid for that time.
- After the billing period ends, your server is decommissioned. The VPS is deleted, along with all data on it (conversation logs, agent configuration, memory files).
- No partial refunds are issued. Because you retain full access until the end of the period, there is no prorated refund for unused time.
Warning
Server deletion after cancellation is permanent. If you think you may want to return, export any data you need (conversation logs, system prompt text) before the billing period ends. There is no recovery once the server is deleted. For full details, see Cancellation & Refunds.