Frequently Asked Questions

Can I use my own domain?

Custom domains are not available. Your agent operates through messaging channels (Telegram, Discord, WhatsApp, etc.), which do not require a custom domain. Every server gets its own secure address on oneclickclaw.io.

What happens if my API key runs out of credits?

Your agent stops responding to messages because it can no longer make calls to the AI provider. Your server stays online and your channels remain connected. To fix this, add credits to your AI provider account (e.g., top up your Anthropic or OpenAI balance). Your agent resumes automatically once the key has available credits again.

Can I have multiple agents on one server?

No. Each OneClickClaw subscription provisions one dedicated VPS with one agent: OpenClaw or Hermes Agent, which you choose when you order. This ensures your agent has dedicated resources and consistent performance. If you need multiple agents (for example, one for customer support and another for internal use), deploy additional servers with separate subscriptions.

Is there a free trial?

Yes. You can start a 7-day free trial with no credit card required, by signing in with Google. We provision a real dedicated Starter VPS with OpenClaw or Hermes Agent so you can try the platform, connect your own AI subscription or API key, and build a working bot. Pay for Starter any time in those 7 days to keep the same server and continue right where you left off. At the end of day 7 the server and its data are removed. A trial started from a hosting, VPN or Tor network may be held for a short manual review before its server is built.

What AI models do you support?

Every plan uses your own AI. You can sign in with a subscription you already pay for: a ChatGPT plan (Plus or higher) or SuperGrok / X Premium+ on both agents, and Nous Portal or a MiniMax plan on Hermes Agent. Or connect an API key from 25+ providers, including Anthropic (Claude), OpenAI, Google (Gemini), and many more through OpenRouter. Claude works with an Anthropic API key. There is no built-in free model.

Where are the servers located?

All servers are located in Denmark (EU), operated by our infrastructure partner Webdock. This ensures your data stays within EU jurisdiction and is subject to EU data protection laws (GDPR).

Can I access my server via SSH?

On paid plans, yes. SSH is off by default and locked on the free trial. On a paid plan you can turn it on in the SSH Access tab of your server page. We take a safety snapshot first, then you add up to 5 keys and get sudo-level shell access to your server.

Note that enabling SSH access takes you out of the fully managed experience for the changes you make yourself. SSH activity is logged for compliance, see our Privacy Policy for details. See How to enable SSH access.

How do I export my data?

You can export your data in two ways:

• Server files: On a paid plan, turn on SSH access and copy your files off the server.
• Account information: Your name, email, and billing history are visible in your Settings page and the Stripe portal. For a complete data export in a portable format, email info@oneclickclaw.io.

See our GDPR Compliance article for details on data portability rights.

What if Webdock goes down?

Webdock is our infrastructure partner that operates the physical servers. In the rare event of a Webdock datacenter issue, your agent may become temporarily unavailable. We monitor all servers around the clock and are alerted to infrastructure problems. Our team works directly with Webdock to resolve issues as quickly as possible.

Your server also has snapshots: one right after it is built, one every week, and one before every update. You can see them, and restore one, in the Backups card on your server page.

Can I change my server name?

Yes. Click your server's name on your server page to rename it. The name change is cosmetic and does not affect your server's operation, channels, or configuration.

Do you support LINE, WeChat, or other messaging platforms?

OpenClaw supports 20+ messaging channels. Inside your agent, Settings > Channels offers guided setups for WhatsApp, Telegram, Discord, Slack, Signal, iMessage and Google Chat. Hermes Agent has its own list of channels in your Hermes dashboard. If you want a channel you do not see there, contact our support team and we will tell you whether your agent can connect it.

What payment methods do you accept?

We accept credit and debit cards through our payment processor Stripe. Card is the only payment method at checkout. All payments are processed securely, and we never see or store your card details.

Can I pause my subscription?

No. OneClickClaw does not offer subscription pausing because each subscription maintains a live, running server. You can cancel at any time, and your server continues running until the end of your current billing period. If you want to resume later, you deploy a new server with a new subscription.

How fast is the AI response?

Response speed depends on three factors: your chosen AI model, your AI provider's current load, and the complexity of the message. Smaller, lighter models respond faster than the largest ones. Complex queries with tool use or code generation take longer.

Do you offer refunds?

Paid subscriptions are final. Because each subscription immediately provisions a dedicated VPS with real infrastructure costs, we do not refund time already billed. You can try the whole platform first with our 7-day free trial (no credit card required), so you know it works before you pay. You can cancel at any time to prevent future charges, and your server keeps running until the end of your current billing period. Billing errors and outages longer than 24 hours are still corrected.