Server Details

The server page shows everything about one server: its health, its details, the power buttons and the cards for your agent. To open it, click Control Panel on a server card on the overview.

The header at the top has Open Agent (with a small health dot), the power buttons and Stuck? Get help, which opens a support ticket for this server. Banners appear above the page when something needs your attention: a failed payment, an archived server, or a server that is just getting its padlock ("Your server is up. Adding the padlock now.").

Tabs on the server page

• Overview: the metrics and all the cards described on this page.
• Logs & Status: Bot Status, Gateway, AI Model, Version and Uptime, with the server logs and filters.
• SSH Access: optional command-line access to your server. It is off by default. See Enable SSH Access.
• AI Model: on OpenClaw, a card that sends you into your agent to connect a provider; on Hermes Agent, the sign-in and model choice itself.
• Skills and Files: links to the pages for your agent's skills and workspace files.

Server metrics dashboard

The Overview tab starts with four live readings:

Understanding the metric gauges

• CPU: how much of the processor is in use, and how many programs are running.
• RAM: how much memory is in use.
• Disk: how much of your NVMe SSD storage is taken. When the server reports 90% or more, your notification bell tells you, at most once a week.
• Network: how fast data flows in and out right now.

The bar under CPU, RAM and Disk is green under 60%, yellow from 60% and red from 80%.

Server information panel

The server information card lists the details of your server:

• Plan: Starter, Hobbyist or Pro, with its mascot. During a free trial it says "Free trial until" and the end date.
• Status and IP Address: the server's state and its public address.
• Location: Copenhagen, Denmark. Every server runs in the EU, on Webdock infrastructure.
• Uptime: how long the server has run since its last start. A very low value you did not expect can point to a crash or an automatic recovery.
• Specs, Disk, Created, Network: the hardware of your plan, the disk size, the build date and the network speed.

On a paid server below Pro, the button Need more power? Upgrade your server opens the Upgrade Server panel. An upgrade takes effect immediately and your server is resized in place. You pay only the prorated difference, through Stripe. See Upgrading Your Plan.

Server actions

The header of the server page has the power buttons for your server. Each one asks you to confirm first:

• Reboot: restarts the server and your agent. It usually takes a minute or two. Try this first when your agent does not answer.
• Start: turns a stopped server on. Your agent starts with it.
• Stop: shuts the server down. Your agent stops answering until you start the server again.

While an upgrade runs, the power buttons are hidden and the header says your agent is back in about half an hour.

Adding disk space

On a paid plan, the Disk space card lets you add storage. Click Add disk space and pick +25 GB (EUR 3.99 a month), +50 GB (EUR 6.99 a month) or +100 GB (EUR 12.99 a month). The card shows what is due today; click Continue to payment to pay through Stripe. Your server restarts once while the disk grows, which takes about a minute. The extra space is permanent. The card does not appear during a free trial.

Backups

The Backups card shows your snapshots: copies of the whole server you can go back to. It counts Slots Used, Automatic and Manual snapshots.

• Automatic snapshots are taken right after your server is built, once a week, and before every update. They cannot be deleted.
• Create Snapshot makes a manual snapshot. You can keep up to 3 and delete them whenever you want. Manual snapshots unlock after the first automatic backup and are removed after 6 months.
• Restore puts your server back to any snapshot, automatic or manual.

Versions and upgrades

You decide when your agent moves to a newer version. We never upgrade your server on our own. The OpenClaw version or Hermes Agent version card offers two choices:

• Stable: the version most servers run, tested the longest.
• Latest: the version new servers get.

Click Confirm update to move. We take a full copy of your server first. The update takes 10 to 30 minutes and your agent restarts once. If the update does not come up healthy, we put the copy back. The dashboard may also offer an upgrade with Upgrade now and Not now; plan for about half an hour, during which your agent is offline. A card at the bottom right of the dashboard shows the steps and tells you when it is done, and the server shows a calm "Upgrading" badge.

Troubleshooting and Run Diagnostics

The Troubleshooting card runs checks against your server and shows the result under each button. Each action has a 30-second cooldown. On OpenClaw it offers Test Connectivity, Check DNS, Test Provider Key, Test Channel, Flush Messages, Force Config Re-push and Run Diagnostics, a full server health checklist covering the gateway, the provider key and the channels. On Hermes Agent it offers Check my dashboard, Check DNS, Restart the dashboard and Restart messaging. (Older versions of this page described a downloadable file; that button is gone, and this card does the job now.) For the details, see Run Diagnostics.

Further cards on the Overview tab show your security status, your agent's health and installed version, performance charts and, on OpenClaw, your channels and workspace files. The Danger Zone card at the bottom has Reinstall Server.

When to contact support

Some problems you can fix yourself:

• Agent not answering: click Reboot, then run the checks in the Troubleshooting card.
• No AI model connected: open your agent and connect a provider (OpenClaw), or use the AI Model tab (Hermes Agent).
• Channel disconnected: open your agent and reconnect the channel. Tokens can expire or be revoked by the platform.
• Disk almost full: add disk space on a paid plan, or move to a bigger plan.

Contact support if:

• The server stays red after a reboot.
• Metrics show values that do not match how you use your agent.
• The Troubleshooting checks fail and you cannot see why.
• The disk fills up and you cannot find the cause.