Server Status Indicators

Every server card on your dashboard carries a coloured status badge. It tells you at a glance whether your agent is running, being built, upgrading, in trouble or stopped.

Status overview

You may also see a yellow "Rebooting" or "Degraded" badge for a short time, and an orange "Destroying" badge while a server is being removed.

Green: "Running"

Everything works. Your server is healthy and your agent is answering messages. No action is needed. On the Billing page the same server shows as "Online".

Yellow: "Provisioning"

Your server is being built. The system sets up the operating system, security and networking, then installs your agent. An OpenClaw server takes about 25 minutes. A Hermes Agent server takes five to seven minutes. The card shows "Step X/Y"; click it for the full progress view. You can close the tab: we email you when the server is ready.

Calm blue: "Upgrading"

You chose a newer version of your agent and the upgrade is running. It takes about half an hour, and your agent is offline meanwhile. The restart and stop buttons are hidden until it finishes. Nothing is wrong: we take a full copy of your server first, and if the new version does not come up healthy we put the copy back.

Red: "Error" or "Offline"

Your server or your agent is not answering. Common causes are running out of memory, a network problem or a stuck service. Open the server page by clicking Control Panel on the card. Try Reboot first: a reboot usually takes a minute or two. If that does not help, use the Troubleshooting card on the same page.

Gray: "Stopped" or "Archived"

"Stopped" means the server was stopped, for example with the stop button. Click Start on the card or on the server page to run it again. "Archived" means the server is no longer active. An archived card shows the date it was archived and how many days are left to reactivate it, with a View / Reactivate button.

If your agent is not responding despite a green status, see Agent Not Responding or Server Offline.